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returns & exchanges

we gladly accept returns and exchanges. contact us within 10 days of delivery. ship items back within 30 days of delivery.
the following items can't be returned or exchanged:
  • personalized orders
  • custom orders
conditions of return:
buyers are responsible for return shipping costs. if the item is not returned in its original condition, the buyer is responsible for any loss in value.

if the goods were damaged during the delivery, document this (photos and videos) the refund will be made after investigation.

contact us

feel free to write and leave feedback. we really love to communicate with our clients. we will answer any of your questions.
+7 9 222 222 962
sasha@twinswood.com
the address: 
factory building, 43A toledova street, ekaterinburg, russia


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